Romain STALEY

Portfolio en Gestion de Projet

IT partner relationship management

The aim of this project was to reorganise and optimise a portfolio of IT partners. The main objective was to strengthen collaborations while maximising service quality, thanks to the implementation of representative performance indicators and the launch of strategic projects for continuous improvement.

Contexte, Rôles, Responsabilités

Contexte

Client

rench bank

Date & Durée

2022 (7 months)

Objectifs

Reorganise and optimise a portfolio of IT partners to strengthen collaboration and maximise service quality.

Périmètre

in progress…

Défis & Contraintes

in progress…

Parties Prenantes

in progress…

Rôles & Responsabilités

in progress…

Les phase du projet

Les phases du projet

1. Démarrage

in progress…

2. Planification

in progress…

3. Exécution

in progress…

4. Surveillance & Contrôle

in progress…

5. Clôture

in progress…

Outils, Méthode utilisés & Résultats

Outils, méthodes utilisés & Résultats

Outils & méthodes utilisés

in progress…

Résultats obtenus

Strengthening the commitment and involvement of partners
Introduction of a corrected QoS indicator measurement chain that is more representative of perceived quality
Launch of strategic projects to challenge and continually improve service quality